1. How many years have you been working at SCPT?
I first learned about South County Physical Therapy as a patient when Cathy Smith first opened her practice. Soon after, I began working as a Receptionist/Billing. At that time, Auburn and East Main Street, Westborough were the only two facilities open. I became the Billing Coordinator and remained in that position for 10 years. I left SCPT and returned in 2011 as the Billing Manager for the six locations. I remain in that position today.
2. Please describe a typical day for you at SCPT.
Our days at SCPT are very busy! Each day begins with setting up the plan for the day as far as billing, collections and working the many aspects of the billing processes at all of our locations. We receive many phone calls with referral/billing questions from our other offices and also questions directly from our patients. The billing team works very hard to accomplish their daily goals.